Customer Experience ExecutiveRentoMojofull-timeAbout the role RentoMojo Website: rentomojo.com Job details: Role DimensionsROLE: Executive Customer ExperienceLOCATION: MangaluruNUMBER OF DIRECT REPORTEES: Individual contributor roleKey RelationshipsREPORTS TO: Supervisor/TL Customer ExperienceAbout The RoleHandling customer queries (Outbound calls).Handling customers queries (Chat support).Reminding / connecting with customers to collect invoice due amount.Coordinating with internal departments to prioritize resolution of customer queries.Handling social media escalations.Reaching out to detractors to understand their concerns.Supporting to enhance overall NPS/C-Sat.Responding to customers reaching out via email.Preferred QualificationsCandidate must possess at least Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree (in any field).Punctual and motivated.Excellent verbal and written communications skills.English & Hindi fluency required (at least Upper-Intermediate level).Freshers and experienced candidates can apply (Experience will be preferred over freshers).Skills: communications,customer experience,customer Click on Apply to know more. This page is fully interactive when JavaScript is enabled. Please enable JavaScript to apply or browse related roles.