Customer Experience & Ecommerce Automation Manager (Shopify + CX + AI Automation)

Curapod

Location: Himayatnagar, Telangana, India
Job type: Full-time

Required skills

CRM
e-commerce
end-to-end
marketing automation

About the role

Website: litemed.co.in
Job details:

We are looking for a hands-on Customer Experience & Automation Manager to own and execute our customer experience, automation, and operational workflows across multiple platforms.

This role is execution-heavy and system-oriented. You will work directly inside tools such as Exotel, Sagepilot AI Customer Experience Platform, marketing automation platforms, Shopify, GoAffPro, and Zoho to build, manage, and optimize customer journeys, support workflows, and internal automations.

An added advantage is the ability to identify, design, and implement AI-driven workflows across departments wherever they meaningfully improve efficiency, accuracy, or customer experience.

Key Responsibilities

Customer Experience & Support Platforms

Own and manage Exotel for voice, IVR, call routing, and customer communication workflows

Implement and optimize AI-driven customer interactions using Sagepilot or similar AI CX platforms

Design smooth handoffs between AI, automation, and human support teams

Monitor CX performance and continuously improve workflows based on data and feedback

Marketing Automation & Customer Journeys

Build and manage end-to-end customer journeys on the marketing automation platform

Implement lifecycle flows including onboarding, post-purchase, retention, win-back, and reactivation

Set up segmentation, triggers, rules, and automation logic

Ensure journeys are correctly integrated with Shopify events and customer data

Shopify & E-commerce Integrations

Work closely with the Shopify store, apps, and integrations

Ensure customer, order, and behavioral data flows correctly across platforms

Troubleshoot automation, tracking, and workflow issues related to Shopify

Affiliate Platform Management

Own and manage the GoAffPro affiliate platform end-to-end

Set up affiliate onboarding, approvals, tracking, commissions, and payouts

Ensure accurate reporting and clean integration with Shopify

Finance & Operations Workflows

Manage and optimize workflows related to Zoho Invoicing

Ensure smooth coordination between invoicing, customer records, and automation logic

Reduce manual work and operational errors through better workflow design

Workflow & Automation Ownership

Design, implement, and maintain cross-platform workflows

Identify repetitive or manual processes and automate them

Document workflows, logic, and dependencies clearly

Ensure reliability, monitoring, and ongoing optimization of systems

AI Workflow Development (Added Advantage)

Identify opportunities to use AI across CX, operations, marketing, or internal workflows

Build and deploy AI-assisted workflows using existing platforms and tools

Experiment pragmatically with AI while maintaining system stability and accuracy

Requirements

What We’re Looking For

Must-haves

2-4 years of experience in CX, CRM, marketing automation, or operations roles

Hands-on experience working directly inside CX, CRM, or automation platforms

Strong execution mindset with end-to-end ownership of tools and workflows

Experience working with D2C or e-commerce brands

Click on Apply to know more.

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