Website:
river-ele.co.jp
Job details:
About River:
River is a design company building multi-utility products. We focus on livelihood and lifestyle to create tools for those who are independently carving a path for themselves.
Our signature two-wheeler, Indie – the SUV of Scooters, is built to be a dependable companion in getting things done.
We’re a 1000+ team headquartered in Bengaluru – backed by marquee international investors, with mobility-focused funds linked to Yamaha Motors, Al-Futtaim Automotive Group, Toyota VC, Trucks Venture Capital, Mitsui & Co. Ltd, Marubeni Ventures Inc., Lowercarbon Capital, and Maniv Mobility.
Key Responsibilities:
- Own and manage CX-related data streams (store, service, digital, sales, and feedback touchpoints).
- Build dynamic dashboards (Google Data Studio, Power BI, Tableau, etc.) that present real-time and periodic insights.
- Analyze customer feedback (CSAT, NPS, support tickets, Google reviews) and identify root causes of satisfaction/dissatisfaction.
- Collaborate with CX leaders, store teams, and product teams to create data models and impact reports.
- Translate numbers into actionable insights with clear storytelling, visuals, and recommendations.
- Drive automation of data collection, processing, and reporting for scalability.
- Track KPIs like customer retention, resolution time, delivery experience, and brand sentiment.
Ideal Candidate:
- 2–5 years of experience in data analysis, preferably in a customer-facing domain (CX, retail, automotive, or tech).
- Strong knowledge of Excel/Sheets, SQL, and at least one dashboard tool (Google Data Studio, Power BI, or Tableau).
- Experience working with structured and unstructured data from surveys, CRMs, chats, emails, and social reviews.
- Ability to find trends, correlations, and anomalies and communicate findings to non-technical teams.
- Strong storytelling skills to turn data into strategy.
Click on Apply to know more.