Customer Experience (CX) Intern

The Souled Store

Website: thesouledstore.com
Job details:

Our team is looking for a proactive CX Intern to join us at the office. If you have great communication skills, enjoy organizing data, and know your way around AI tools, this is a great opportunity to get hands-on experience!

Here is what you will be doing:

• Customer Connects: Calling customers to gather product feedback, provide order updates, and understand their offline store experiences.
• Bot Analysis & Audits: Reviewing live bot conversations to ensure process adherence and a high-quality customer experience.
• Data & Reporting: Maintaining daily and weekly reports on call-outs and analysis.

What you need to bring to the table:

• 🎓 Currently pursuing or completed graduation (any stream is welcome!).
• 💬 Great communication skills: Confident and comfortable speaking directly with customers.
• 📊 Spreadsheet skills: Good hands-on experience with MS Excel or Google Sheets (no coding required, just comfortable organizing data).
• 🤖 Smart with AI: Know how to efficiently use tools like ChatGPT, Gemini, or Claude.
• 📍 Location: Residing in Mumbai (This is a 100% Work From Office role).

The Details:

• Duration: 3 Months (extendable based on your performance and output).
• Schedule: 5 Days working (2 weekly offs).
• Timings: 10:00 AM – 7:00 PM.

Click on Apply to know more.