Protrainy
Website:
protrainy.com
Job details:
Company Description
Protrainy is a fast-growing EdTech company dedicated to empowering civil engineering students and professionals with industry-focused training programs. We offer practical, job-oriented courses in Primavera P6, Autodesk Revit, ETABS, Structural Design, Construction Management, BIM, and other leading technologies. Our mission is to bridge the gap between academic learning and industry requirements by delivering high-quality training, expert mentorship, and career support.
Role Description
We are looking for a proactive and customer-focused Customer Experience & Community Executive to manage learner engagement, build a thriving community, and deliver an exceptional customer experience. This is a full-time, on-site role based in Bhubaneswar.
Key Responsibilities
* Manage learner communities across WhatsApp, LinkedIn, Telegram, and other communication platforms.
* Respond to learner queries through chat, email, phone, and social media in a timely and professional manner.
* Monitor and respond to customer reviews on Google, Trustpilot, and other review platforms.
* Encourage learners to share testimonials, feedback, and success stories.
* Plan and execute community engagement campaigns, webinars, events, and learner activities.
* Coordinate with the Operations, Marketing, Academic, and Sales teams to resolve learner issues efficiently.
* Track customer satisfaction, engagement, and community performance metrics.
* Collect learner feedback and recommend improvements to enhance the learning experience.
* Maintain accurate records of customer interactions using CRM and internal tools.
* Ensure a positive, inclusive, and engaging community environment while following company guidelines.
Required Skills & Qualifications
* Bachelor’s degree in any discipline.
* 0–2 years of experience in Customer Support, Customer Success, Community Management, or a related role (Freshers with excellent communication skills are encouraged to apply).
* Excellent verbal and written communication skills.
* Strong interpersonal, problem-solving, and relationship management skills.
* Ability to multitask and manage multiple conversations effectively.
* Familiarity with CRM tools, Google Workspace, Microsoft Office, and WhatsApp Business is preferred.
* Customer-first mindset with strong organizational and time-management skills.
* Experience in the EdTech industry is an added advantage.
Why Join Protrainy?
* Opportunity to work with a fast-growing EdTech startup.
* Collaborative and supportive work environment.
* Career growth and learning opportunities.
* Direct impact on learner success and customer experience.
* Exposure to community building, customer success, and digital engagement.
Click on Apply to know more.