Customer Experience Associate - WFHUrvannfull-timeRequired skillscommunication skillsCRMAbout the role Urvann Website: urvann.com Job details: Work From Home | Up to 3 LPA | Immediate Joining Preferred✨ What You’ll DoYou will be the voice of the brand — ensuring every customer interaction turns into a great experience.Handle customer queries across calls, WhatsApp, email & social mediaManage order issues, delays, refunds, replacements & product queriesCoordinate with logistics, warehouse, and vendor teams to resolve issues fastMaintain accurate CRM records & ensure all tickets close within SLAsTrack patterns/recurring issues & prepare weekly insight reports for managementSuggest process improvements & help build SOPs for customer supportMentor and guide new team members while fostering a positive CX culture💡 Who We’re Looking For1–3 years experience in Customer Support/Customer ExperienceExcellent communication skills (written + verbal)Comfortable handling multiple channels & multitaskingProblem-solver with a calm, empathetic approachOrganized, detail-oriented & proactiveExperience using CRMs is a plus🌈 What You’ll Love100% Work From HomeHigh-growth startup environmentReal ownership + career progressionSupportive, positive team cultureWork in a sector that brings joy to thousands of customers every day Click on Apply to know more. This page is fully interactive when JavaScript is enabled. Please enable JavaScript to apply or browse related roles.