Latinem Private Limited
Website:
latinem.in
Job details:
Job Title: Executive – Customer Engagement (Collections)
Location: India
Experience: 1–8 Years
Compensation: Up to ₹7.5 LPA (Based on the previous CTC).
Role Overview
We are hiring for an Executive – Customer Engagement (Collections) role responsible for managing customer communication and driving timely collections across assigned portfolios. The role requires consistent follow-ups, negotiation skills, and the ability to influence customer payment behaviour through structured communication.
Key Responsibilities
- Execute customer communication via calls, email, WhatsApp, SMS, and dialer systems to support collections.
- Perform payment follow-ups for due and overdue accounts based on defined workflows.
- Communicate payment obligations, outstanding balances, and commitments to customers.
- Ensure consistent follow-up and engagement to improve collection efficiency.
- Negotiate with customers to secure payment commitments and closures.
- Maintain accurate records of customer interactions and payment status.
- Align with internal teams to ensure compliance with communication and collections policies.
- Support campaigns and initiatives to improve customer responsiveness and recovery rates.
Required Skills
- Strong communication and negotiation skills
- Experience in collections, recovery, or outbound calling roles
- Familiarity with dialer systems / CRM tools
- Ability to handle customer objections and payment discussions
- Basic understanding of collections processes and delinquency cycles
Preferred Background
- Experience in BFSI, NBFC, Fintech, or Telecom collections
- Exposure to high-volume calling / telesales environments
Click on Apply to know more.