Accenture
Website:
accenture.com
Job details:
Skill required: Omnichannel - Customer Communications
Designation: Customer Contact Comms Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.
What are we looking for? Have professional experience working with large multinational companies or have experience with international operations and are responsible for the performance of duties as indicated in the procedure’s manual Hands-on experience with Ticket tracking tools like SNOW, SIEBEL, WQM, ASKHR
- Hands on knowledge in CISCO telephony management
- Hands on knowledge on ERP like SAP, Oracle, Peoplesoft or Success factors
- Working knowledge of payroll systems (e.g. Oracle, Kronos) Roles and Responsibilities:
- Manage and Inspire Team Results
- Manage schedule adherence (For Self and Team) (Call boards, CUIC reports and Phone)
- Partner with Supervisor to provide Performance/Quality related counseling and coaching when appropriate to ensure Zero Escalations / Errors
- Perform RCA on service issues / complaints, Any Graduation
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