Dodo Payments
Website:
dodopayments.com
Job details:
About The Role
Dodo Payments is a merchant of record. Questions about what we can support, for whom, in which
markets and on what terms come up constantly: in sales calls, in partnership conversations, and from
merchants writing in to support. Today they all route to one person, which slows deals down.
This role is the compliance seat in those rooms, and the compliance counterpart to the sales team.
Part of the job is finding the workable path for a customer we want. The other part, equally important,
is holding the line when what is being promised is not something we can deliver.
Responsibilities
- Be the compliance voice in commercial rooms. Join sales and partnership calls where tax,
compliance, acceptance or onboarding questions come up, and make sure what gets
promised is something we can actually deliver
- Work out the compliant path for larger and more complex accounts, in consultation with the
Risk function where a case turns on risk assessment, and propose the route for sign-off by the
Head of Compliance & Legal
- Support the CX team on merchant queries touching compliance, acceptance or onboarding,
so they get answered rather than escalated by default
- Support onboarding for complex and higher-risk merchant segments, from initial assessment
through to the documentation and conditions required
- Translate the internal framework, meaning the MAP, our acceptance policy, risk criteria and
merchant of record obligations, into answers a merchant or a salesperson can act on
- Build repeatable onboarding frameworks for complex and higher-risk segments, and route the
genuinely novel question for a decision rather than improvising an answer
Requirements
- 2–4 years in policy, regulatory affairs, compliance, or a commercial role with substantial
regulatory content. Policy think tanks, regulatory consulting, industry associations and
in-house teams are all relevant backgrounds
- The ability to learn a framework properly and then explain it simply, live, to people who are not
specialists and need a usable answer
- Comfortable operating in ambiguous, deal-facing situations where the compliance path is not
already defined
- A commercial instinct paired with a spine. You should care whether the deal moves, and
be willing to say no to a room that wants to hear yes
- Sound judgement about the limits of your own authority: confident answering what you know,
Disciplined About Escalating What You Do Not
- No legal qualification required. Prior exposure to payments, fintech, or regulated or restricted
categories is a strong plus
Please Note
- This is not a back-office or documentation-only role. It is deal-facing and customer-facing, and
much of it happens live in conversation rather than in documents
- You will not be setting policy on day one. Acceptance positions and risk appetite are set
by the Head of Compliance & Legal. Scope to shape the policies themselves opens up over
time, on the strength of the judgement you demonstrate
- This is not merchant risk operations, AML alert review or transaction monitoring
What Good Looks Like (3–6 months)
- New categories and customer types unlocked for onboarding, with the case for each worked
up and documented
- Larger and more complex accounts onboarded, with the compliance path defined before the
deal closes rather than after
- Compliance and tax questions answered by you on the call, without escalation on anything
routine
- Higher-dispute merchants have a consistent, repeatable onboarding path, and CX can handle
the recurring queries directly
What You Will Get Out Of It
- A commercial seat inside a compliance function, at a merchant of record operating across
multiple jurisdictions
- Direct customer and partner exposure from day one
- Practical grounding in cross-border payments regulation, card scheme rules and merchant of
record structures, learned on live cases
- A route into shaping the policies themselves. Earned rather than given, but the person in this
seat is the obvious candidate for it
Compensation & Benefits
- Health and accidental insurance
- Clear growth path based on performance
Skills: sales,customer,onboarding,compliance
Click on Apply to know more.
