Customer Care Specialist (m/f/d)

KRÜSS - Advancing your Surface Science

Website: kruss-scientific.com
Job details:

Our sales success depends on the quality of our advice. To ensure that this is consistent worldwide, we rely on you to support our sales partners just as intensively as our own sales staff.

You and your Team

As a Customer Care Specialist (m/w/d), you are part of the team that supports KRÜSS’ commercial operations and ensures a seamless customer experience across the entire customer journey. Working closely with sales, distributors, and internal operations, you combine inside sales activities with service administration. With a strong focus on the UK market and our EMEA distributor network, you help ensure efficient communication, reliable order execution, and high-quality customer support throughout the region.

Does this sound like a job you can identify with? Welcome to KRÜSS!

Your mission

• Customer Support – You respond to customer and distributor inquiries via phone and email, qualify inbound leads, and support sales activities through quotation preparation and coordination with Technical Sales Representatives.
• Quotation Management – You prepare and manage quotations for instruments, spare parts, accessories, and service-related offerings, and provide administrative sales support to distributors.
• Service Coordination – You support the administration of service activities such as maintenance contracts, spare parts requests, and service quotations, and coordinate service requests with customers, distributors, and service teams.
• CRM Management – You maintain customer and distributor records in CRM and ERP systems, document customer interactions and sales activities, and contribute to high data quality and transparency.
• Commercial Administration – You prepare commercial documentation for supplier onboarding, tenders, and customer registrations, and support administrative processes related to international customers and distributors.

How you achieve it

• You have a relevant bachelor's degree and 2–3 years of experience in B2B customer support, Inside Sales or Order Processing.
• You are proficient in CRM and ERP systems such as Microsoft Dynamics and ABAS, as well as Microsoft Office.
• You are customer-oriented, structured and detail-oriented, and ensure a high degree of accuracy in quotations and orders.
• You impress with your reliability, team spirit and a proactive, solution-oriented approach to working in an international environment.
• You are fluent in English, with additional European languages being a plus.

What we have to offer

• Work with a global scientific instrumentation company and gain international exposure.
• Flexible hybrid or remote work supporting a healthy work-life balance.
• Competitive salary with paid leave, public holidays, and additional company leave benefits.
• Continuous learning through training and exposure to advanced scientific technologies.
• Transport support such as commute allowance or travel reimbursement.
• Strong long-term career growth within a global technology company.

Working at KRÜSS

We love simplicity. For us, being efficient means simplifying things. With our technology. In our processes. But above all in our interactions with each other. We work in flat hierarchies; our ideas are not passed through multiple decision-making bodies. Because all that would do is slow us down in our goal of advancing surface science. And because it's more fun to work this way.

Join us

Do you enjoy working independently and as part of a team? Do you like to help shape your tasks and your working environment, and would you like to contribute and further develop your skills with us? Then we look forward to getting to know you a little better through your application.

Your contact person:

Elisabeth Teichert

Talent Acquisition Specialist

talents@kruss.de

+49 (40) 514401-151

Borsteler Chaussee 85

22453 Hamburg

www.kruss-scientific.com

Click on Apply to know more.