IDC Global Pvt Ltd
Website:
magari.in
Job details:
Job description:
Job Profile: Sales Support Executive:
Role and Responsibilities:
Sales Responsibilities:
- Product Knowledge Management:
- Be aware and fully informed of Magari and Yavanika product listings on e-commerce platforms
- Learn and Sustain knowledge of furniture product classification, key details
Sales Documentation:
- Maintain accurate and up-to-date records of all sales orders, ensuring that customer details, payment status, product information, and shipping details are correctly documented.
- Generate and maintain sales order reports for internal tracking and analysis (e.g., daily/weekly sales, pending orders, returns).
- Order Maintenance:
- Coordinate with supply chain team to ensure timely and accurate delivery of orders.
- Provide customers with tracking information and updates regarding their order status, ensuring clear communication about expected delivery dates.
Order Maintenance:
- Coordinate with supply chain team to ensure timely and accurate delivery of orders.
- Provide customers with tracking information and updates regarding their order status, ensuring clear communication about expected delivery dates.
Skills and Competencies:
- Communication Skills: Strong verbal and written communication skills to interact effectively with customers and internal teams.
- Customer Service: Provide exceptional service to address any customer inquiries or issues. Ability to empathize with customers and resolve issues in a professional and timely manner.
- Organizational Skills: Manage multiple orders and tasks efficiently and meet deadlines in a fast-paced environment.
- Computer Skills: Decent level of Proficiency in MS Office, especially Excel, and knowledge of CRM tools is a plus.
- Attention to Detail: Ensure that all order details are accurate (product information, pricing, payment, shipping details).
- Problem Solving: Ability to resolve issues quickly (e.g., payment failures, order delays, damages, returns).
Qualifications:
- Bachelor's degree in Commerce, Business Administration, or a related field.
- 0-3 years of experience in sales, customer service
- Fresh graduates or candidates with internships in relevant fields are welcome to apply.
Salary Range:
₹22,000 - ₹25,000 per month.
Languages Required: English, Telugu, Kannada & Hindi
Click on Apply to know more.