Website:
gttdata.ai
Job details:
Location: Pune
Contract: 12+Months
Primary Roles And Responsibilities
Answer and route incoming customer telephone calls, e-mail, Web-issues to the appropriate product groups.
Resolve customer care issues for customers sometimes liaising with other departments within BMC to assure an accurate and timely resolution and correctly maintain the Service Cloud database.
Assign an appropriate severity level and priority to the customer query or problem within the Service Cloud application.
Create and correctly route Service Cloud cases to the various product support groups.
To review and work on the individual feedback from the various support functions regarding Service Cloud case processing.
Provide both written and over the phone Japanese language support and translations for customer support cases.
Meet defined customer and region service level objectives and to plan and achieve the quarterly individual and team key targets.
Identify own education and training needs and build a personal development plan with the Team Lead.
To provide mentorship and training for new members to the CCC team.
Deputising for supervisors, peers and subordinates.
Act as knowledge champion helping improve the quality of Knowledge Base.
Utilize the internal client systems during the support process and find new, innovative ways to make the process more efficient.
Identifies areas of business improvements and thus solving them with minimum direction
Shares knowledge as a process, mentors team members and invests time in helping the whole team perform better
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities, or contracted, as management may deem necessary.
Qualification
Good knowledge of MS Office Applications
Excellent Communication Skills Experience On Working With Global Customers.
DESIRED AND REQUIRED SKILLS:
Customer service and interpersonal skills.
Problem solving ability.
Ability to learn quickly.
Good Time Management
Attention to detail and ability to follow procedures.
Team player.
Excellent oral and written communication skills.
Self-motivated.
Fluency in written and spoken Chinese and good English is essential.
General I.T. knowledge would be an advantage.
Please share updated resume at reena.das@gttdata.ai
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