Website:
dairydictionary.com
Job details:
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Role Description The Customer Care Representative at DairyDictionary will handle daily interactions with users, respond to inquiries, and provide clear information about the platform’s content and services. This full-time role involves managing incoming calls, emails, and chat messages, addressing questions, resolving issues, and ensuring a positive user experience. The representative will document user feedback, escalate complex concerns to the appropriate teams, and contribute to improving support processes. This is an on-site position based in Bengaluru, requiring close collaboration with colleagues across content, product, and operations.
Qualifications
- Candidates should possess strong Customer Service and Customer Support skills to handle inquiries and resolve issues effectively.
- Candidates should possess excellent Communication and Interpersonal Skills to engage with diverse users in a clear and respectful manner.
- Candidates should possess a focus on Customer Satisfaction, with the ability to manage expectations and follow through on commitments.
- Relevant experience in a customer-facing or support role, preferably in education, digital platforms, or consumer services.
- Ability to work on-site in Bengaluru, manage multiple tasks, and use basic CRM or ticketing tools confidently.
- Strong problem-solving skills, attention to detail, and a willingness to learn about dairy-related concepts.
- High school diploma or equivalent required; a bachelor’s degree in any discipline is an advantage.
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