Website:
novationindia.com
Job details:
Company Description Novation India is a technology solutions and services company founded in 2017, focused on helping businesses increase productivity, streamline operations, and drive growth. The organization specializes in high-quality, cost-effective software development and implementation, serving clients across retail, government, IT & ITES, education, and service industries. With a strong emphasis on professionalism, efficiency, and personalized support, Novation India is committed to redefining standards of customer service and achieving 100% customer satisfaction. A skilled and experienced team drives the company’s growth and its vision to become a trusted provider of technology-based corporate solutions. Novation India values continuous improvement and aims to consistently elevate the quality of its products and services.
Role Description The Customer Care Officer is a full-time, on-site role based in Jabalpur, responsible for delivering high-quality support to clients and end users. This role involves handling inbound and outbound customer interactions through phone, email, and other channels, resolving queries, and providing timely updates. The Customer Care Officer will monitor customer issues, coordinate with internal teams to ensure effective resolution, and maintain accurate records of interactions in the system. The role includes following established service procedures, gathering feedback to improve service quality, and contributing to customer satisfaction initiatives. The position requires a professional, courteous approach and a commitment to maintaining strong, long-term customer relationships.
Qualifications
- Candidates should possess strong Customer Service and Customer Support skills, with a focus on resolving issues effectively.
- Candidates should possess proven Customer Satisfaction and customer relationship management skills to maintain high service standards.
- Candidates should possess excellent Communication and Interpersonal Skills for clear, respectful interaction with customers and colleagues.
- Relevant experience in a customer care or contact center environment, preferably in technology or service-based industries.
- Ability to manage multiple customer cases, prioritize tasks, and work in a fast-paced, target-driven environment.
- Proficiency in using CRM or ticketing tools, basic computer literacy, and comfort with learning new systems.
- Minimum of a high school diploma; a degree in business, communications, or a related field is an advantage.
- Flexibility to work standard office hours in Jabalpur, with a professional attitude
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