Website:
eppendorf.com
Job details:
How You Can Make An Impact
In our Global Supply Chain organization, you turn our order‑to‑invoice vision into efficient, customer‑centric processes that make a real difference for our customers and our business.
- You transform our Global Supply Chain vision, guiding principles and strategic objectives into effective end‑to‑end processes that support customer service levels and company goals.
- You oversee the complete order lifecycle – from order receipt through shipment and delivery – ensuring orders are processed accurately, efficiently and on time.
- You prioritize orders based on urgency, customer requirements and SLAs, coordinating closely with Sales, Warehouse and Logistics to enable reliable and timely fulfillment.
- Together with Regional Distribution teams and the warehouse team lead, you secure optimal stock levels and smart allocation, minimize stockouts and backorders, and proactively manage slow‑moving inventory.
- You collaborate with Distribution and Transportation to continuously review and optimize shipping methods, routes and carriers – balancing delivery performance with cost effectiveness.
- You manage returns, exchanges and claims, ensuring damaged goods and customer concerns are handled smoothly and in line with the case management process.
- As the main point of contact for customers on order, shipping and fulfillment topics, you provide proactive updates on order status, delays or changes and turn challenges into stronger relationships.
- You monitor and analyze key KPIs such as OTIF (via the GSC Dashboard), order accuracy, shipping costs, return rates and cost‑per‑order, deriving concrete actions to improve performance and reduce costs.
- You lead continuous improvement initiatives in order management workflows, inventory allocation and fulfillment processes, driving operational excellence and sustainable cost optimization.
- By leading, motivating and developing your team, you foster an engaged, high‑performance environment where people know what is expected and can grow in their roles.
What Sets You Apart
- Bringing a Bachelor’s degree in business administration, economics, science or a related field – or an equivalent combination of education and experience.
- Building on 5–7 years of professional experience in sales support, order management, logistics, supply chain or a comparable field, ideally in an international environment.
- Drawing on solid experience with order management and CRM platforms, including preparing customer quotations and managing complex customer requirements.
- Working confidently with SAP and using it to support transparency, accuracy and efficiency in the order‑to‑invoice process.
- Coordinating and managing projects end‑to‑end – from planning and stakeholder alignment to implementation and tracking of measurable results.
- Using advanced Microsoft Word and Excel skills to prepare reports, analyses and documentation that support data‑driven decisions.
- Bringing a strong customer‑centric mindset: you listen to understand, communicate clearly and act with a sense of ownership for the customer experience.
- Handling multiple tasks, peaks in workload and time‑critical situations with structure, composure and sound prioritization.
- Communicating clearly and convincingly, both verbally and in writing, and collaborating in a team‑oriented, cross‑functional way.
- Leading and developing people by setting clear expectations, giving constructive feedback, conducting performance reviews and creating meaningful development plans.
What We Offer
- Purpose and impact. At Eppendorf, you work on solutions that help improve people’s lives around the world.
- We value your contribution. An attractive salary, employee benefits and a performance bonus show that your work truly matters to us.
- Learning that moves you forward. With the Eppendorf Academy, digital learning platforms, workshops and development programs, you can grow continuously – both professionally and personally.
- Room to grow. You take on responsibility in a global supply chain environment where you can shape processes, bring in your ideas and make progress visible.
- Fair and supportive. We offer a wide range of learning and development opportunities and a work environment built on collaboration, respect and openness.
Click on Apply to know more.