Nootie
Website:
nootie.in
Job details:
Company Description Nootie partners with The Pet Point, the largest and most recognized pet retailer in Delhi, known for serving pet parents for over 17 years. The Pet Point operates world-class pet stores and grooming salons in Punjabi Bagh and Rajouri Garden, offering a wide range of pet food, international brands, accessories, and in-built pharmacy services. The team is committed to improving the lives of pets and pet parents, focusing on exceptional customer experiences and 100% satisfaction. With professional veterinarians, grooming experts, and strong relationships with trusted companies and breeders, they deliver a complete package of pet health and wellness. The brand is highly regarded by customers and public figures, reflecting its strong reputation and customer-first vision.
Role Description The Customer Care Intern will support day-to-day customer interactions, primarily assisting pet parents with inquiries about products, services, grooming appointments, and veterinary care. This is a full-time, on-site role based in New Delhi, where the intern will respond to customer questions in person, over the phone, and via digital channels, ensuring timely and accurate information. The intern will help manage customer feedback, resolve basic issues, and escalate complex concerns to senior team members. Responsibilities include maintaining customer records, supporting store operations, and contributing to a welcoming and professional environment. The intern will work closely with the retail and grooming teams to uphold high standards of service and customer satisfaction.
Qualifications
- Candidates should possess strong Customer Service and Customer Support skills to handle inquiries and resolve concerns effectively.
- Candidates should possess Customer Satisfaction skills and a genuine customer-centric mindset to ensure positive experiences for pet parents.
- Candidates should possess excellent Communication skills, including clear verbal and written communication, and active listening.
- Candidates should possess Analytical Skills to understand customer needs, interpret feedback, and suggest improvements.
- Interest in pets and pet care, with the ability to empathize with pet parents and learn product and service details quickly.
- Ability to work on-site full time in New Delhi, including weekends and peak hours, as required by store operations.
- Basic computer proficiency and comfort using phone systems and customer management tools.
- Previous internship or experience in retail or customer-facing roles is an advantage but not mandatory; openness to learning and taking feedback is essential.
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