SunTec India
Website:
suntecindia.com
Job details:
We are hiring Customer Support Executives for an Australian Healthcare Voice Process. Candidates must be fluent in Persian or Pashto along with good English communication skills. This is an on-site opportunity based in Pitampura, Delhi.
Job Details
- Role: Customer Support Executive
- Process: Australian Healthcare
- Process Type: International Voice Process (Blended Voice & Chat)
- Location: Pitampura, Delhi (WFO)
- Work Mode: On-site
- Experience: 1-5 Years
- Salary: ₹3-4 LPA
- Shift: 3:00 AM – 12:00 Noon
- Cab Facility: One-side cab provided (Night pick-up)
Key Responsibilities:
- Handle customer queries through voice calls and chat.
- Provide prompt, accurate, and professional customer support.
- Assist customers with healthcare-related inquiries.
- Resolve issues while maintaining high customer satisfaction.
- Record customer interactions accurately in CRM/tools.
- Meet quality, productivity, and service-level targets.
Required Skills:
- Fluency in Pashto, Dari or persian is mandatory.
- Good spoken and written English.
- 1-5 years of experience in International BPO, Voice Process, Customer Support, Customer Service, Contact Centre, or Call Centre.
- Experience in Australian Healthcare or Australian Process is preferred.
- Comfortable working in night shifts.
- Good listening, communication, and problem-solving skills.
- Basic computer knowledge and typing skills.
Preferred Candidate Profile
- Experience in International Voice Process or Blended Process.
- Exposure to Healthcare Support, Customer Service, or Technical Support is an advantage.
- Pashto, Dari or persian language proficiency
- Willingness to work from the Pitampura office
- Comfortable with the 3:00 AM 12:00 Noon shift
Click on Apply to know more.