Customer Care Executive - Head Office

Frankfinn Aviation Services Pvt. Limited

Website: frankfinn.com
Job details:

• Handle outbound calls based on the allocated data
• Maintain the required talk time and productivity levels on a daily basis
• Provide accurate information about products/services to customers
• Address customer queries, concerns, and complaints in a professional manner.
• Maintain proper call records and update the CRM/system regularly.
• Follow up with customers as required to ensure closure of queries.
• Achieving assigned targets and adhere to quality parameters.
• Coordinate with internal teams for issue resolution, if required.

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