D'Decor
Website:
ddecor.com
Job details:
Company Description
D'Decor Home Fabrics Pvt. Ltd., formerly Dicitex Decor Pvt. Ltd., is India's largest manufacturer and exporter of curtains and upholstery fabrics and ranks third globally. With over 13 years of expertise, D'Decor is recognized for its innovative, high-quality products and exports home textiles to over 65 countries, serving leading global brands. The company boasts cutting-edge design collaboration with Italian design houses, a vast portfolio of over 10,000 patented designs, and state-of-the-art manufacturing facilities with a production capacity exceeding 100,000 meters daily. D'Decor is proud to have introduced many firsts to the Indian furnishing fabric industry, including flame-retardant and water-repellent materials. With a strong workforce of over 2,200 employees, the company continues to elevate homes worldwide and drive growth in the Indian and international markets.
Role Description
This is a full-time, on-site role for a Customer Care Executive in the Mumbai Metropolitan Region. The role involves delivering outstanding customer support and customer service, ensuring high levels of customer satisfaction, handling inquiries and resolving customer concerns effectively. The individual will maintain:
- Quotation Preparation: Generate accurate quotations based on customer-provided window measurements.
- Customer Interaction: Handle inquiries, explain product options (fabric, mechanism, design), and provide clear guidance.
- Order Coordination: Assist in processing approved quotations into orders, liaising with supply chain and installation teams.
- Product Knowledge: Advise customers on suitability of blinds for different window types and spaces.
- Documentation: Maintain records of quotations, orders, and customer communications in CRM/ERP systems.
- After-Sales Support: Address customer queries post-installation, ensuring satisfaction and confidence.
- Team Collaboration: Work closely with surveyors, installers, and sales teams to ensure smooth workflow.
Qualifications
- Experience in Customer Support, Customer Satisfaction, and Customer Service
- Strong Communication skills, with the ability to interact professionally and empathetically
- Familiarity with sales processes and client interaction to support business objectives
- Ability to work in a fast-paced environment and manage multiple responsibilities effectively
- Proficiency in time management and problem-solving
- Prior experience in a customer-facing role is advantageous
- Educational qualification in Business, Communications, or related fields is a plus
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