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Job details:
📢 We’re Hiring: Customer Care Executive – Work From Home
Young Riders Clothing is looking for a responsible and customer-friendly Customer Care Executive to manage customer communication and order-related support.
Key Responsibilities:
• Respond to customer queries on Instagram, Facebook, WhatsApp, email, and calls
• Check order status and provide delivery updates to customers
• Coordinate with courier partners regarding delayed, undelivered, and RTO orders
• Handle exchange, return, cancellation, and refund-related queries
• Reply to customer emails and social media comments professionally
• Confirm COD orders and follow up with customers when required
• Maintain customer and order records in Excel or Google Sheets
• Escalate serious customer complaints to the concerned team
• Provide polite and timely solutions to improve customer satisfaction
Requirements:
• Good Hindi and basic English communication skills
• Basic knowledge of WhatsApp, email, Excel, and social media
• Laptop or computer with a stable internet connection
• Responsible, patient, and comfortable speaking with customers
• Freshers can also apply; training will be provided
🏠 Job Type: Work From Home
👕 Company: Young Riders Clothing
📞 To Apply: WhatsApp your resume to 7027025572
Click on Apply to know more.