Website:
visionplusglobal.in
Job details:
Company Description Vision Plus Security Control Limited is a growing organization focused on delivering reliable security solutions and support services. The company emphasizes responsive customer care, timely issue resolution, and strong client relationships. Team members collaborate closely to ensure that customers receive clear information, dependable service, and ongoing assistance. Vision Plus Security Control Limited values professionalism, integrity, and a commitment to high service standards, offering opportunities for skill development and career growth.
Role Description The Customer Care Executive is a full-time, on-site role based in Agartala. This role involves handling incoming customer inquiries via phone, email, and in person, providing clear information about products and services, and resolving issues promptly and accurately. The Customer Care Executive will maintain customer records, track service requests, and follow up to ensure satisfaction and retention. Daily responsibilities include coordinating with internal teams, supporting basic sales processes through service-oriented communication, and preparing simple reports on customer feedback and service quality. The role requires a proactive, detail-focused approach and a consistent commitment to professional, courteous interaction.
Qualifications
- Strong customer-facing skills, including Customer Support, Customer Service, and Customer Satisfaction.
- Effective Communication abilities for handling inquiries, clarifying information, and coordinating with internal teams.
- Basic Sales skills to support upselling, cross-selling, and service-based product recommendations.
- Comfort with phone, email, and in-person interaction, and the ability to manage multiple customer requests simultaneously.
- Good problem-solving skills, attention to detail, and a calm, professional approach to handling complaints or escalations.
- Ability to work on-site in Agartala and collaborate with team members in a structured work environment.
- Proficiency with basic office software and customer management tools; prior experience in customer care or related roles is an advantage.
- Minimum educational qualification of high school diploma; a bachelor’s degree in business, communications, or a related field is preferred.
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