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Job details:
Job Description
Company Profile
Our client is a Leather and Fur manufacturer and exporter based out of Delhi and Gurgaon. The company is an unlisted Indian private company that operates a contemporary clothing brand and serves as a strategic partner for global brands like Nike and Converse in India. The company acts as a strategic partner to global brands in India. Operating in major Indian cities and also manage the brands franchise for Pan India operations. The company also produces trendy and contemporary apparels and fashion accessories in India.
Location & work – Gurgaon
Employment Type - Full Time
Profile – Customer Service Executive – Chat, Call & Email Support
Preferred experience – 2-3 Years
The Role:
The Customer Care Executive oversees the daily handling of customer interactions across chat, calls, and emails to ensure a smooth and positive experience. They assist customers with orders, product inquiries, shipping, returns, and refunds while maintaining accurate records in the system. The role involves identifying issues, providing timely resolutions, and escalating complex concerns when needed. Strong communication, multitasking, and problem-solving skills are essential. The primary goal is to deliver high-quality service and ensure customer satisfaction.
Responsibilities:
· Respond to customer queries via chat, call, and email in a timely and professional manner.
· Resolve product or service issues by clarifying customer complaints, determining the cause, and finding the best solution.
· Assist customers with order placement, product inquiries, shipping information, returns, and refunds.
· Document all interactions accurately in the customer support system.
· Follow communication procedures, guidelines, and policies.
· Escalate unresolved issues to the appropriate internal teams.
· Maintain a positive, empathetic, and professional attitude toward customers at all times.
· Identify opportunities to improve customer satisfaction and report recurring issues to the management team.
Must-Have Qualifications:
· Education & Experience: Bachelor’s degree in any discipline with 2–3 years of customer service experience.
· Technical Skills: Hands-on experience in chat, call, and email support, along with proficiency in customer service tools such as Zendesk, Freshdesk, or LiveChat and basic computer knowledge.
· Core Skills: Strong expertise in customer query resolution, order management (orders, returns, refunds), and handling high-volume interactions.
· Communication: Strong verbal and written communication skills to collaborate with internal teams.
· Positive, adaptable, and flexible work attitude.
· Strong problem-solving and decision-making skills in dynamic situations.
· Integrity and commitment to high standards of accuracy and quality.
· Ability to remain calm and customer-centric approach with empathy and patience.
Application Method
Apply online on this portal or on email at careers@speedmart.co.in
Click on Apply to know more.