Saltee Group
Website:
salteegroup.com
Job details:
Company Description Saltee Group is a leading real estate developer in West Bengal, known for delivering noteworthy projects for over 30 years. The company provides modern real estate solutions to diverse segments of society and is a preferred choice for residents of Kolkata, the City of Joy. Backed by a highly experienced and committed team, Saltee focuses on innovation, energy, and devotion to redefine industry benchmarks. The organization is now pursuing a pan-India growth strategy, with plans to launch a significant number of innovative projects in the coming years. Team members are encouraged to contribute ideas, knowledge, and passion to drive continuous improvement and company growth.
Role Description The Customer Care Executive will be responsible for handling customer inquiries, resolving issues, and ensuring a positive experience for residents and prospective buyers. Day-to-day responsibilities include responding to calls and emails, maintaining accurate records of interactions, coordinating with internal teams to address service requests, and following up to ensure closure and customer satisfaction. The role involves explaining project details, guiding customers through processes, and providing timely updates on bookings, payments, and documentation. This is a full-time, on-site role based in Kolkata, requiring regular collaboration with sales, operations, and administrative teams to support smooth project and service delivery.
Qualifications
- Candidates should possess strong Customer Support and Customer Service skills to manage inquiries and resolve issues promptly.
- Candidates should possess abilities focused on Customer Satisfaction, including empathy, patience, and a customer-centric mindset.
- Candidates should possess excellent Communication skills, both verbal and written, to interact clearly and professionally with customers and internal teams.
- Candidates should possess Sales-related skills, such as basic negotiation and the ability to explain project features and benefits to prospective customers.
- Relevant experience in real estate, hospitality, or service-oriented industries is beneficial.
- Proficiency in MS Office and CRM or customer management tools is preferred.
- Ability to work on-site in Kolkata, manage multiple tasks, and maintain accuracy under time constraints.
- Minimum educational qualification: graduate degree in any discipline; additional training in customer service or sales is an advantage.
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