- Location
- Jaipur, Rajasthan, India
- Job type
- Full-time
Required skills
- CRM
- customer relationship management
- ticketing
About the role
Website:
Job details:
Core Responsibilities:
- Inquiry Management: Responding to customer queries via phone, email, live chat, in a timely and professional manner.
- Problem Resolution: Troubleshooting issues related to products, services, billing, or delivery to provide effective, step-by-step solutions.
- Record Keeping: Maintaining accurate and detailed logs of all customer interactions, and feedback within Customer Relationship Management (CRM) software.
- Departmental Collaboration: Working with Operations, logistics, or technical teams to escalate and resolve complex or recurring issues.
- Customer Follow-up: Proactively reaching out to customers after a resolution to ensure they are satisfied and to close the loop on their concerns.
- Product Knowledge: Developing and maintaining a deep understanding of company Business plan and products, services, and policies to provide accurate information.
Key Skills and Qualifications:
- Communication: Exceptional verbal and written skills are essential for clear and empathetic interaction.
- Problem-Solving: The ability to think critically and find creative solutions for diverse customer challenges.
- Emotional Intelligence: High levels of patience and empathy are required to handle difficult or frustrated customers effectively.
- Multitasking: Capability to manage multiple queries simultaneously while maintaining service quality.
- Technical Savvy: Proficiency in using CRM tools (e.g.), ticketing systems, and basic office software.
- Educational Background: Usually requires at least a a Bachelor’s degree is preference
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