Customer Care Executive

Website: mymatri.com
Job details:

Job Role - Customer Care Executive

Location: Howrah, West Bengal (On-site)

Company: Matri – A Shark Tank India Featured Brand in Female Wellness

Matri is on a mission to revolutionize female wellness. Featured on Shark Tank India, we are building a brand that breaks taboos and brings comfort to women across the country with our innovative solution Matri – A Menstrual Pain Reliever Device. She will be a passionate and dynamic person who will join our core team and help us scale nationwide.

Her Role & Responsibilities

Customer Support & Engagement

• Customer Support
• Build strong relationships with existing customers
• Create strategies for customer engagement (e.g., a community of women celebrating painless periods)
• Outreach with potential distributors or Resellers
• Design and execute B2B sales plans

Daily Operations Handle

• Support departments in managing documentation
• Organize team activities to maintain a positive office culture
• Assist in building and uniting a strong team
• Team Leading Capability

Requirements / Qualification

• Experienced candidates are preferable in related field
• Graduate in any field ( strong communication, organizational, and people-management skills Preferable
• Fluency in English & Hindi
• Approachable, cheerful personality with strong communication skills
• Team handling ability and good presence of mind
• Creative mindset with attention to detail
• Ability to work in a fast-paced startup environment
• Effective communication and coordination skills
• Proficiency in workflow management and process improvements

What We Offer

• Opportunity to be part of the core team of a Shark Tank India–featured startup
• Creative freedom to bring fresh ideas
• Career growth as the company expands nationwide

How to Apply:

Send your CV to hr@mymatri.com

Subject line: Customer Care Executive

Click on Apply to know more.