Concord Logistics And Services
Website:
concordlogs.com
Job details:
A Customer Care Representative serves as the primary point of contact for customers, helping them with inquiries, complaints, product information, orders, and returns. The role focuses on communication, problem‑solving, empathy, and maintaining customer satisfaction.
Responsibilities
1)Respond to customer inquiries across phone, email, chat, or social channels with accuracy and professionalism.
2)Resolve complaints by identifying issues, troubleshooting, and providing timely solutions
3)Build trust and rapport with customers through empathetic and clear communication.
4) Identify customer needs and escalate issues when necessary to ensure satisfaction
Qualifications
Any Graduate
Freshers are welcome
Job Location- Tilak Nagar, Delhi
Click on Apply to know more.