Atypical Advantage
Website:
atypicaladvantage.in
Job details:
Company Description
Atypical Advantage is India’s largest platform dedicated to creating livelihood opportunities for Persons with Disabilities (PWD), connecting talented individuals with job opportunities, art buyers, and performance seekers. With a pool of over 25,000 talented individuals with disabilities, the organization has successfully collaborated with 350+ corporations in just four years. Recognized for its remarkable contributions, Atypical Advantage has been featured on Shark Tank Season 2 and awarded the National Startup Award for Social Impact and the National Award for Best Organization empowering PWD in 2024 by the Union Government.
Role Description
Designation: Customer Care Executive
Location: Gurgaon
Mode: WFO, week off on a week day, Sundays working
Timings: 10AM to 7PM
An apparel brand is looking for a Customer Care Executive who excels in conversational English and is passionate about delivering exceptional customer experiences. The role involves handling customer interactions efficiently while meeting defined TATs (Turnaround Times) and SLAs (Service Level Agreements), and resolving customer grievances with empathy and professionalism.
Key Responsibilities:
- Handle inbound and outbound customer interactions via calls, emails, and chat.
- Demonstrate strong conversational English skills with clarity, confidence, and professionalism.
- Ensure customer delight by providing prompt, accurate, and empathetic responses.
- Adhere to defined TATs and SLAs for all customer queries and requests.
- Effectively handle customer grievances, ensuring timely resolution and escalation when required.
- Maintain detailed records of customer interactions in CRM systems.
- Follow standard operating procedures (SOPs) and quality guidelines.
- Collaborate with internal teams to resolve complex customer issues.
- Continuously identify opportunities to improve customer experience.
Key Skills & Competencies:
- Excellent spoken and written English (conversational fluency required)
- Strong customer-centric mindset
- Ability to manage TATs and SLA-driven environments
- Effective problem-solving and conflict resolution skills
- High level of empathy and patience
- Good listening and communication skills
- Ability to work under pressure and handle multiple queries
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Qualifications & Experience:
- Graduate / Undergraduate (any discipline)
- 0–3 years of experience in customer service / call center / support roles
- Freshers with good English communication skills may also apply
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Performance Metrics (KPIs):
- SLA & TAT adherence
- Customer Satisfaction Score (CSAT)
- First Call Resolution (FCR)
- Quality scores
- Grievance resolution time
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What's on Offer:
- Competitive salary (Rs 25,000/- for freshers and those with up to 1 year of experience; for experienced professionals, basis performance)
- Growth and learning opportunities
- Dynamic and customer-focused work environment
Click on Apply to know more.