Courseplay (a CIEL HR Group Company)
Website:
courseplay.co
Job details:
Courseplay is the next-gen solution for 360-degree employee growth. Our AI-powered learning experience platform focuses on offering on-the-job, social and formal learning in the workplace. Enterprises with large frontline teams are automating their entire skill and talent development lifecycle with our unified employee growth platform.
Join our revolution at Courseplay, where we're empowering the future of workplace learning with our AI-powered, next-generation Learning Management System (LMS). As a Customer Success Manager (LMS), you'll be the architect of success for our enterprise clients, guiding them on their journey to unlock the full potential of our platform and ignite a culture of continuous learning within their organisations.
What You'll Do (Responsibilities):
- Be the trusted advisor: Act as the primary point of contact for your assigned portfolio of clients, building strong, collaborative relationships based on open communication and proactive support.
- Become the LMS expert: Master the ins and outs of our platform, anticipating client needs and guiding them through successful onboarding, implementation, and ongoing optimization.
- Tailor the learning experience: Work closely with clients to understand their unique goals, challenges, and learner demographics. Craft personalized learning experiences and recommend features that maximize ROI.
- Become the data alchemist: Analyze platform usage data, identify trends, and proactively recommend strategies to improve engagement, completion rates, and overall value realization.
- Champion continuous improvement: Collaborate with cross-functional teams (product, engineering, support) to address client feedback and translate real-world needs into product enhancements.
- Be the voice of the customer: Advocate for client needs internally, ensuring their perspectives are heard and their success stories are celebrated. Possess a problem-solving ability and be ready to get to the bottom of the issues and find a root cause.
Who You Are (Skills and abilities):
- The ultimate relationship builder: You possess exceptional communication skills and thrive on developing trusting partnerships with clients. This is a must-have for this role.
- Data-driven with a human touch: You have a keen understanding of data analytics and leverage insights to drive meaningful conversations and actionable recommendations. Preferred to have a working knowledge of SQL.
- A learning evangelist: Having previous knowledge in an LMS environment and being passionate about empowering others to reach their full potential.
- A tech-savvy explorer: You embrace new technologies and thrive in a fast-paced, innovative environment and are not afraid to communicate new ideas for changes.
- A champion of collaboration: You enjoy working across teams and departments to achieve shared goals.
Experience required and Qualification:
- Education background in Technology or Business is preferred.
- 2+ years of experience in Customer Success, ideally within the Learning & Development or B2B SaaS space.
- Working with a growth-stage startup is preferred.
What We Offer:
- Be part of a passionate, mission-driven team building the future of workplace learning.
- Shape the growth of a dynamic startup and make a real impact on our clients' success.
- Work with cutting-edge technology and contribute to continuous product improvement.
- Competitive compensation and benefits package.
- A flexible work environment that fosters creativity and autonomy.
Click on Apply to know more.