Service Business Analyst

As a SERVICE BUSINESS ANALYST , you will play a critical role in driving the analysis, reporting, and interpretation of data to enable fact-based decision-making for Service operations across Pan-India. This role will serve as a key liaison between business stakeholders and technical teams, translating business requirements into actionable insights and solutions. The position also supports the enhancement and adherence to Service KPIs, optimizing processes and contributing to the success of Customer Support Functional Projects. KEY RESPONSIBILITIES Assist in the collection, consolidation, and interpretation of data required to support Service processes and tools. Gather, analyze, and document current business practices, identify gaps, and recommend alternatives to drive efficiencies. Monitor critical Service KPIs, synthesize trends, and communicate improvement opportunities to leadership. Prepare reports, evaluations, and research analysis to support business decisions. Serve as a liaison with both external providers and internal stakeholders for business support and issue resolution. Drive and enhance adherence to Service KPIs across Pan-India. Assist with the execution of Customer Support Functional Projects, ensuring project deliverables and timelines are met. Support the development of testing strategies and execution plans for new processes or system enhancements. Contribute to special projects, process improvements, and other business initiatives as assigned.

Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.