Clinical Manager

Cultivate Behavioral Health & Education

Experience: 4+ yrs
Location: Kingsland, Georgia, United States
Job type: Full-time

Required skills

Microsoft Office
Data collection software
Practice management tools

About the role

Job Summary

The Clinical Manager (CM) is responsible for managing a team who provide center, in-home, and in-community services in the design and implementation of individualized treatment plans for a caseload of patients. The CM works closely with the Regional VP/ Operations Manager, Local Operations Team, and Staff to ensure quality of care, authorization utilization, and implementation of treatment plans as appropriate. The CM models culture throughout daily interactions with every individual in all Clinic, home, and community settings. The CM oversees and provides training to the team to ensure proper and up-to-date treatment decisions for patients.

Duties and Responsibilities

Supervise and manage staff, including BCBAs, Program Supervisor, Apprentices, Training Coordinator, Program Specialist, Senior Technicians, RBTs, and BTs
Ensure that all communications with staff are smooth, behavior analytic in nature, and constructive to the development of the entity/affiliate
Lead monthly All-Staff meetings and serve as a liaison between clinicians. therapists, and operations staff

Resolve conflicts as necessary or direct conflict and resolution to the Regional VP/ Operations Manager
Demonstrate leadership skills that are commensurate with the job requirements to manage patients, staff, families, including times when conflict may exist
Demonstrate a high level of engagement in company culture (i.e., a “culture champion”), including but not limited to robust understanding of Cultivate’s Mission and Culture
Collaborate regularly with all company CMs to ensure consistency in practice management and culture.
Discuss and share experiences to enhance the professional development of all clinicians. Analysts, and therapists and the development of companywide program projects

Establish caseload assignments for the BCBAs and RBTs and perform regular caseload reviews with the BCBA team
Conduct weekly meetings with each BCBA to encourage ongoing education, recommend literature, and provide feedback on training materials/curriculum/caregiver trainings, etc.
Develop training to fill gaps in the BCBA team when deficiencies are noted in order to improve the quality of patient services
Collaborate with BCBAs to maximize fulfillment of authorized supervision and direct treatment hours
Work with the Outreach Coordinator to ensure the region meets intake recommendations that match the regional budget

Allow for the onboarding and quality service for every child served in the region
Ensure that the BCBA team at the is supported and meeting their caseload’s needs while balancing the “open positions” within the caseloads as well as recruiting/advocating for additional BCBA/BTs to meet the kids auth hours
Strive to ensure that the clinic is clean, maintained, fully stocked with all necessities, and remains within monthly budget and that providers of in-home and in-community services have the supplies that they need
Review Treatment Plans and BIPs and provide feedback to BCBAs prior to submission to insurance providers:

Understand insurance requirements and communicate and educate the BCBAs and other staff regarding the requirements

Train the BCBAs on billable notes and performing spot checks
Ensure all documentation is completed timely and accurately:

BCBA /RBT supervision hours
Clinical/Billable notes
Insurance authorizations

Conduct regular assessments and evaluations (at least every 6 months)

Utilize an open-door policy for BCBAs to encourage collaboration, high performance, trust, and respect
Conduct progress and performance reviews for staff, at least annually
Review the RBT evaluations completed by BCBAs, as needed
Oversee the Apprentice Program process and execution, as needed

Coordinate with the Regional VP/ Operations Manager to facilitate BCBA team meetings
Collaborate with the Training Coordinator to:

Identify and develop additional training opportunities that benefit the team
Communicate effectively and completely, providing the information necessary to develop an appropriate and functional training schedule

Collaborate with the Intake Coordinator to:

Schedule and attend intake meetings
Ensure that RBTs receive timely and complete onboarding

Serve as the main point of contact for communication with families on the onset of services and assist with streamlining the transition of communication to the assigned BCBA
Seek regular feedback from staff and parents regarding levels of satisfaction with employment, contracts, and services, respectively
Request all necessary therapeutic/educational materials and ensure materials are available and in stock

Maintain a willingness to manage a direct caseload, as needed
Provide input and assistance for communications with outside professionals
Act as a company ambassador at public speaking and networking events
Work ethically and with integrity while following the BACB Ethical Code
Understand and adhere to HIPAA policies

Adhere to Cultivate policies and procedures
Perform other duties as assigned

Qualifications

Three to five (3-5) years of progressive experience, including supervision and case management
Minimum of three (3) years of experience in Applied Behavioral Analysis (ABA)
Master’s degree with concentration in ABA or related field
BCBA certification and local state licensure is preferred
Passionate about behavioral science and disseminating best practices and current research within the field of ABA

Demonstrate continuous professional growth with a strong desire to continue learning
Demonstrate ongoing training and CEUs in supervision and ethics
Eager to develop and lead teams for special projects to further support the mission of the company
Responsible for supporting and encouraging the professional and personal development of the clinical team

Knowledge, Skills and Abilities:

Process driven and detail-oriented
Excellent organizational and time management skills including the ability to effectively multi-task and prioritize appropriately to deliver timely results
Highly motivated and energetic during work hours
Communication skills, both oral and written, that are clear, confident, exhibit leadership, professionalism, empathy, and inspire confidence

Skilled in public speaking with a willingness to present to both internal and external audiences
Ability to empathize and communicate with guardians professionally
Ability to evaluate the potential business and financial impact on desired outcomes during decision making processes
Ability to support high quality patient services while also balancing a budget and the fiscal responsibilities for the regional entity/affiliate
Advanced problem-solving skills and the ability to think ‘big picture’ and execute defined goals and plans

Ability to work and collaborate effectively with internal and external stakeholders from wide ranging backgrounds
Ability to work full-time (40 hours/week), including some flexibility regarding schedule changes required to accommodate patient and staff needs
Basic understanding of technology utilized in the field of ABA, including data collection software, to execute high quality services with the ability to learn and oversee practice management tools
Experience and competency with Microsoft Office Suite including Word, Excel, PowerPoint, and Outlook eMail and Calendar
Ability to successfully complete and pass a Background and Drug Screen

Working conditions

Physical Conditions:

Ability to bend, kneel, crouch, and stand as well as an ability to lift items up to 50 lbs

Endurance to move rapidly from a seated position to a standing position to accommodate treatment plan and/ or for the safety of patients
Requires eye-hand coordination and manual dexterity enough to operate office equipment, etc.
Clerical responsibilities and administrative work require appropriate levels of vision and hearing abilities
Ability to communicate effectively using a variety of audio and video meeting platforms and electronic devices

About Cultivate Behavioral Health & Education

Provides Applied Behavior Analysis therapy for children with autism.

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