Fraud Response Coordinator (Part-Time, Remote)

Overview:

JOB SUMMARY

CSU Global is seeking a Fraud Response Coordinator (“Coordinator”) who handles intake of external reports of identity theft and suspected fraud, provides administrative support for the Fraud Review Committee, and coordinates fraud response efforts across various departments.

 

OUR MISSION & VALUES

Colorado State University Global is committed to advancing student academic and professional success in a global society, by providing access to dynamic education characterized by excellence, innovative delivery technologies, industry relevance, and strong stakeholder engagement. We continue to thrive and drive our mission forward because we are:

 

Growth-Minded: We continually learn, seek opportunities for growth, and believe we can do better with effort and persistence.

Dedicated: We provide exceptional service and support to our stakeholders to drive the mission of the university.  

Tenacious: We are accountable for getting the job done right, acting thoughtfully and taking responsibility for our commitments and actions, and we thrive on achieving results.

Agile: We are flexible in our thinking, focus on solutions, innovative problem-solving, and overcoming obstacles.

Engaged: We collaborate, communicate, and motivate one another to achieve excellence.

Champions of Integrity: We act ethically, honestly, and respectfully to be trustworthy and reliable towards all stakeholders.

Responsibilities:

ESSENTIAL DUTIES & RESPONSIBILITIES 

• Attend weekly Fraud Review Committee meetings
• Monitor fraud inbox and review all external reports of fraud. This includes communicating with and collecting documents from reporting parties.
• Prepare suspected fraud cases for review by the Fraud Review Committee. This includes adding cases to the committee’s tracking system, compiling supporting documentation for each case, and taking notes during committee meetings.
• Perform tasks in the university’s student information and identity verification systems related to fraud response, including but not limited to:
• Selecting individuals for Identity Verification as needed in accordance with the university’s Financial Aid Identity Verification Policy and Identity Theft Policy.
• Adding suspected fraud activities and placeholders to student records
• Refer fraud cases to Student Affairs leadership for disciplinary action when involving matriculated students 
• Submit Registrar tickets following administrative reviews of student cases as needed
• Report suspected fraud to the Department of Education Office of Inspector General using the required online form submission.
• Other duties as assigned

 

SUPERVISORY RESPONSIBILITIES

●  None

 

REQUIRED KNOWLEDGE, SKILLS & ABILITIES

• Adaptability & Flexibility
• Critical Thinking 
• Customer & Personal Service 
• Deductive Reasoning
• Establishing and Maintaining Interpersonal Relationships 
• Inductive Reasoning
• Judgment and Decision Making
• Problem-solving
• Reading Comprehension 
• Service Orientation
• Time Management 
• Written & Oral Communication

Qualifications:

QUALIFICATIONS: EDUCATION & EXPERIENCE

• Bachelor’s degree from an accredited university or college required
• At least one (1) year of experience working in higher education, finance, or other related field

Additional Information:

TRAVEL REQUIREMENTS

● None

 

PHYSICAL DEMANDS

● While performing the duties of this job, the employee is frequently required to stand, walk, use hands to touch, handle or feel, and talk or hear.
● The employee is occasionally required to sit, reach with hands and arms.
● Ability to spend long durations of the workday in front of a computer monitor.
● Specific vision abilities required by this job include close vision and ability to adjust focus.
● The employee must occasionally lift and/or move up to 15 pounds.

 

 

Salary: $21 - $24 per hour

 

Deadline to apply: Friday, May 8, 5:00 pm MDT

Provides fully online undergraduate and graduate degree programs