Customer Support Engineer

Primary Responsibilities: · Communicate clearly and precisely with customers in written and verbal form, and maintain accurate and timely records in our case tracking system · Maintain ownership of tasks given and should drive other teams as needed · Accountable for the tasks and ensure that it completed diligently · Analysing/documenting problems, recommending solutions, & highlighting issues to leadership team · Enthusiastic to work in challenging environment · Organize ideas and communicate oral messages appropriate to listeners and situations · Adhere to process and policies, should demonstrate CSS Corp values · Team player and should act as a role model to the team · Should be sharing the Daily reports before logout · Problem-solving skills and ability to navigate challenging situations in a professional manner. · Experience providing direct support to external customers by phone, electronically. · Understand on Storage components and infrastructure · Excellent organizational skills –ability to prioritize, manage, multi-task, and execute projects cross-functionally. · College Degree – Preferred should have basic knowledge on storage · Should have worked in an Enterprise environment · Able to apply non-linear thinking to problem-solving. · Ability to call customers and resolve issues · Should be adhering to the built in SOPS · Should ensure that the cases and emails are handled within the shift duration without backlog Additional Skills: · Meet individual case management Service Level and metrics · Maintain ownership of cases and ensure to follow the process of routings · Typing speed minimum - 40wpm Desired Skills: · Familiarity with Hitachi Vantara products or other storage platforms