Technotask Business Solutions Pvt Ltd
Website:
technotaskglobal.com
Job details:
Company Description Technotask Business Solutions Pvt Ltd is a fast-growing customer experience solutions provider founded in March 2020, with a strong focus on omnichannel support that enhances customer journeys and business performance. From its beginnings in Bhopal, the company has expanded to 13 centers across India, Egypt, and the UAE, and works with diverse teams in regions such as the UK, USA, KSA, and Colombia. Technotask serves over 20 global clients across 48 lines of business, achieving rapid growth while building expertise in industries including FinTech, retail, e-commerce, health-tech, edu-tech, and more. Its services cover voice, email, chat, catalogue management, logistics support, automation, sales, support, quality audits, and backend operations, giving team members exposure to a wide range of processes and sectors. Technotask invites professionals who want to contribute to reshaping customer experiences and driving service excellence.
Role Description The Customer Service Associate (CSA) role is a full-time, on-site position based in Bhopal. The CSA will handle inbound and outbound customer interactions through phone, email, and chat, ensuring timely and accurate responses to queries, complaints, and service requests. Responsibilities include resolving issues, providing product and service information, documenting interactions in the system, and following standard operating procedures. The role involves maintaining high customer satisfaction scores, adhering to quality and compliance guidelines, and escalating complex cases to senior team members when required. The CSA will collaborate with supervisors and peers to meet performance targets, participate in training sessions, and contribute feedback to improve customer experience processes.
Qualifications
- Candidates should possess strong Customer-focused Service and Customer Satisfaction skills, with an ability to understand customer needs and provide appropriate solutions.
- Candidates should possess professional Telephone Manner and Customer Support skills, including clear communication, active listening, and polite handling of calls.
- Candidates should possess solid Customer Service skills, including problem-solving, patience, and a commitment to service quality.
- Candidates should have good verbal and written communication skills in English and relevant regional languages.
- Candidates should be comfortable working in shifts, meeting performance metrics, and using CRM or call center software.
- Relevant experience in contact centers, customer support, or BPO environments is beneficial; entry-level applicants with strong interpersonal skills are also encouraged to apply.
- A minimum of a high school diploma or equivalent is required; a graduate degree in any discipline is an advantage.
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