Bhanzu
Website:
bhanzu.com
Job details:
About the organization:
Bhanzu is a Math EdTech company which has recently raised a Series B round led by Epiq Capital with participation from Z3 partners and existing investors and is rapidly scaling across geographies with online live classes and games.
Job Description
Roles and Responsibilities:
1. Act as a single point of contact and be the face of Bhanzu support for the customers.
2. Respond to customer queries in a timely and accurate way, via phone, email or chat.
3. Proactive outbound calling to build rapport with the customers.
4. Identify customers’ needs and requirements and propose suitable solutions quickly and
efficiently by coordination with cross-functional teams.
5. Follow-up with customers to ensure their issues are resolved.
6. Build and maintain long-lasting relationships with existing customers.
7. Maintain a deep knowledge of company products and services.
Requirements:
1. Degree in management, marketing, communication, or a similar field.
2. Experience as a relationship manager, in customer service, or a similar role.
3. Proficiency in Microsoft Office, CRM software and use of ticketing systems.
4. Excellent written, verbal skills and interpersonal skills.
5. Good conflict resolution and problem-solving skills.
6. Ability to multi-task and display patience when handling tough cases.
Note :
1) Immediate joiners required
2) It's Individual contribution role
Click on Apply to know more.