Website:
sinaispark.com
Job details:
Customer Service Executive
Company: Sinai Spark
Location: Calicut, Kerala
Job Type: Full-Time | On-Site
Experience: 0–1 Year
About Sinai Spark
Sinai Spark is a globally focused business advisory and corporate services firm supporting entrepreneurs, investors, and enterprises in establishing, operating, and expanding their businesses across international markets.
With a strong presence across Saudi Arabia, the GCC, India, the UAE, the UK, and other global markets, Sinai Spark provides end-to-end business solutions covering business setup, company formation, licensing, regulatory and compliance support, legal and corporate advisory, PRO/GRO services, visa processing, corporate banking facilitation, and ongoing business support.
Our mission is to simplify complex business processes and help clients enter and operate in new markets with confidence. Through our growing international network, market expertise, and professional service approach, Sinai Spark supports businesses at every stage of their journey—from market entry and company setup to compliance, operations, and expansion.
Role Overview
We are looking for a Customer Service Executive to join our Calicut team. The role involves communicating with clients, understanding their requirements, providing accurate information about our services, coordinating with internal teams, maintaining documentation, and ensuring timely follow-up throughout the client journey.
Key Responsibilities
- Handle client inquiries through calls, WhatsApp, email, and other communication channels.
- Understand client requirements and provide accurate information about our services and processes.
- Coordinate with internal teams to ensure timely updates and follow-ups.
- Maintain accurate client records, documents, and service-related information.
- Follow up with clients regarding pending documents, applications, and requirements.
- Assist in preparing basic reports, records, and client updates.
- Maintain professional communication and ensure a positive customer experience.
- Escalate complex client queries to the appropriate team when required.
- Support the team in improving client communication and service delivery.
- Maintain proper follow-up and documentation throughout the client service process.
Eligibility & Qualifications
- B.Com / M.Com graduates or postgraduates are eligible to apply.
- CS Foundation passed candidates can apply.
- Candidates currently pursuing Company Secretary (CS) are also eligible.
- Freshers and candidates with 0–1 year of experience are encouraged to apply.
- Good spoken and written English communication skills.
- Knowledge of Malayalam is an advantage.
- Basic knowledge of MS Office, email, and business communication tools.
- Good organizational skills and attention to detail.
- Willingness to learn about** business processes, corporate services, and compliance**.
- Professional attitude and ability to communicate effectively with clients and internal teams.
What We’re Looking For
We are looking for someone who is responsible, organized, confident in communication, quick to learn, and comfortable working with clients. The ideal candidate should have a positive attitude, attention to detail, and a willingness to build knowledge in business advisory and corporate services.
Job Details
Position: Customer Service Executive
Experience: 0–1 Year
Employment Type: Full-Time
Work Mode: On-Site
Location: Calicut, Kerala
How to Apply
Interested candidates can send their updated CV/Resume to:
📩 hr@sinaispark.com
Subject: Application – Customer Service Executive | Calicut
Join Sinai Spark and build your career in a globally connected business environment.
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