Arab Global
Website:
arabglobal.ae
Job details:
About AGCX
Arab Global Crypto Exchange (AGCX) is an upcoming UAE-based digital asset exchange focused on delivering a secure, transparent and compliance-driven trading experience for retail, professional and institutional market participants across the GCC and beyond.
AGCX operates through an entity licensed by the Capital Markets Authority (CMA), Abu Dhabi, and is supported by an experienced leadership team with deep expertise across cryptocurrency exchanges, financial services, technology, cybersecurity and regulatory compliance. The Board includes distinguished Non-Executive Directors, including members of the UAE Royal Family, providing strategic oversight and long-term governance.
Our vision is to make digital assets more accessible through trust, operational excellence and strong regulatory standards. Rather than chasing growth at any cost, we are building an exchange where security, compliance and customer confidence are fundamental to every decision.
As we prepare for launch, we are looking for ambitious professionals who want to help build one of the region's next-generation digital asset exchanges from the ground up and contribute to shaping the future of digital finance in the GCC.
Website: www.arabglobal.ae
Entity
Arab Global Crypto Exchange (AGCX)
Location
Remote- India or UAE
Working Pattern
Rotating shifts, including weekends and public holidays — 24x7 exchange operation
Role Purpose
The Crypto Operations Analyst is responsible for ensuring the secure, timely and controlled operation of AGCX's digital asset platform. The role sits at the centre of exchange operations and acts as the first line of operational control across wallet management, deposit and withdrawal processing, transaction monitoring, platform health and operational incident response.
The position requires sound judgement, attention to detail and the ability to make timely decisions within established operating procedures while coordinating closely with Compliance, Risk, IT, Customer Support and Treasury. The role is operational in nature and does not perform AML investigations or regulatory decision-making; any suspicious activity is escalated to the MLRO in accordance with internal procedures.
Key Responsibilities
Exchange Operations
- Continuously monitor the exchange administration console, trading engine, APIs and operational dashboards to ensure uninterrupted service availability.
- Investigate operational exceptions, document findings and escalate incidents according to severity.
Digital Asset & Wallet Operations
- Process cryptocurrency deposits and withdrawals in accordance with internal approval workflows.
- Monitor blockchain confirmations, manage hot wallet balances, coordinate wallet replenishment from cold storage through Fireblocks and verify successful transaction settlement.
Transaction Monitoring (KYT)
- Perform first-level review of Chainalysis KYT alerts for deposits and withdrawals.
- Analyse blockchain exposure, identify potential false positives and escalate high-risk or unusual transactions to the MLRO with supporting evidence.
Liquidity & Platform Monitoring
- Monitor liquidity provider connectivity, market availability, wallet utilisation, blockchain network health and transaction queues.
- Promptly identify service degradation and coordinate recovery with internal stakeholders.
Operational Reconciliation
- Perform daily reconciliation of customer wallet balances, blockchain balances and internal ledger records.
- Investigate and resolve discrepancies or escalate where required.
Incident & Shift Management
- Maintain complete shift logs, ensure structured handovers, execute incident response procedures and provide timely updates to the COO and relevant stakeholders during operational events.
Cross-functional Coordination
- Work closely with Customer Support on transaction enquiries, Compliance on suspicious activity, Risk on operational controls, IT during incidents and Accounts for reconciliation support.
Requirements
- Bachelor's degree in Finance, Information Technology, Computer Science, Business or a related discipline.
- 1–3 years' experience in cryptocurrency exchange operations, digital asset operations, fintech, payments or banking operations.
- Working knowledge of blockchain transaction lifecycles, wallet architecture, confirmations, transaction hashes, network fees and public block explorers.
- Familiarity with operational custody platforms such as Fireblocks is preferred.
- Experience using blockchain analytics solutions such as Chainalysis, TRM Labs or Elliptic is advantageous.
- Strong analytical mindset with the ability to investigate operational exceptions using transaction data and system logs.
- Comfortable working in a regulated environment with strict adherence to SOPs, maker-checker controls, segregation of duties and audit requirements.
- Excellent written documentation skills, attention to detail and the ability to prioritise tasks during high-volume periods.
- Willingness to work rotating shifts, including weekends and public holidays, to support a 24×7 exchange operation.
Success Measures (KPIs)
- Timely processing of deposits and withdrawals within agreed SLAs.
- Timely review and escalation of KYT alerts.
- Zero avoidable operational losses arising from process failures.
- Accurate daily reconciliations and complete shift handovers.
- Prompt identification and escalation of operational incidents.
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