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Senior+ Software Engineer, Cloud Customer Experience

Min Experience

5 years

Location

san francisco, ca

JobType

full-time

About the role

Crusoe is building the World's Favorite AI-first Cloud infrastructure company. We're pioneering vertically integrated, purpose-built AI infrastructure solutions trusted by Fortune 500 companies to power their most advanced AI applications. Crusoe is redefining AI cloud infrastructure, with a mission to align the future of computing with the future of the climate. Our AI platform is recognized as the "gold standard" for reliability and performance. Our data centers are optimized for AI workloads and are powered by clean, renewable energy. Be part of the AI revolution with sustainable technology at Crusoe. Here, you'll drive meaningful innovation, make a tangible impact, and join a team that's setting the pace for responsible, transformative cloud infrastructure. About the Role: We are seeking talented Software Engineers to design, build, and scale Crusoe Cloud's customer-facing platforms. The Cloud Customer Experience (CCX) team is at the forefront of delivering a best-in-class user experience for our AI-focused cloud platform. Our mission is to provide an intuitive, seamless user flow while ensuring backend reliability and scalability that set us apart from the competition. Your work will focus on delivering a world-class customer experience, empowering users to unlock the full potential of Crusoe Cloud through innovative and reliable cloud products. What are we working on? - Design, develop, and maintain scalable and reliable services that power our cloud platform's user-facing experiences. - Collaborate with cross-functional teams, like product and design, to evaluate tools, frameworks, and customer needs, creating innovative solutions that differentiate Crusoe Cloud. - Work across the stack, from frontend UI/UX to backend services, ensuring a smooth, intuitive customer journey. - Contribute to architectural decisions that support scalability and maintainability across the company - Mentor engineers, enhance hiring practices, and contribute to building a strong, inclusive engineering culture. At Crusoe, we are redefining cloud infrastructure by integrating data center operations with seamless user experiences. From developing turn-key AI cloud infrastructure to managing advanced data center operations, Crusoe is at the forefront of innovation in AI-first cloud computing. Join us to help shape a platform that reduces carbon emissions while delivering best-in-class cloud services. A day in the life: - Design and Deliver Customer Solutions: Build scalable, reliable cloud services, such as storage, monitoring, user features, and logging systems, tailored to customer needs. - Focus on Customer Empowerment: Partner with customer success and operations teams to create intuitive tools that enhance the end-user experience. - Automate and Optimize: Develop automation software that simplifies infrastructure deployment and management for seamless customer operations. - Innovate: Implement features that differentiate Crusoe Cloud, focusing on operational efficiency, low-touch adoption, turn-key AI services and scalability. - Collaborate Across Teams: Work closely with cloud support, engineering, and site reliability teams to align technical solutions with customer feedback and operational goals. - Mentor and Lead: Guide engineers through design discussions, code reviews, and best practices, fostering a culture of technical excellence and customer-centricity.

About the company

Crusoe is building the World's Favorite AI-first Cloud infrastructure company. We're pioneering vertically integrated, purpose-built AI infrastructure solutions trusted by Fortune 500 companies to power their most advanced AI applications. Crusoe is redefining AI cloud infrastructure, with a mission to align the future of computing with the future of the climate. Our AI platform is recognized as the "gold standard" for reliability and performance. Our data centers are optimized for AI workloads and are powered by clean, renewable energy.

Skills

go
rust
java
c++
docker
kubernetes
terraform
ci/cd