Billing Operations Manager

Position Overview 

The Billing Operations Manager owns the day-to-day execution and ongoing improvement of Crunchafi's billing function. You'll lead invoicing, billing reconciliations, and revenue-impacting operational workflows across our product lines, ensuring accuracy, timeliness, and scalability as the business grows. This role sits at the intersection of finance, revenue operations, and systems, translating complex billing scenarios into clean, repeatable processes. 

You'll manage a small offshore team that handles transactional billing work, while personally owning the harder edge cases: complex reconciliations, system configuration, and cross-functional cleanup. The ideal candidate is an Excel power user with deep, hands-on experience in NetSuite and Zone Billing, a strong systems mindset, and a track record of bringing order to messy, high-volume data. 

What You'll Do 

• Own day-to-day billing operations, ensuring accuracy, timeliness, and scalability 

• Establish and maintain reliable, repeatable processes that drive consistency across billing cycles 

• Manage and optimize billing workflows in Zone Billing within NetSuite, including subscription structures, billing schedules, and pricing configurations 

• Maintain, configure, and continuously improve NetSuite and Zone Billing to support new products, pricing models, and renewal motions, with a focus on automation and scalability 

• Perform and oversee complex reconciliations across systems, ensuring data integrity 

• Lead and manage a team of offshore billing specialists, setting clear expectations, monitoring performance, and ensuring high-quality output 

• Create documentation, SOPs, and QA processes to support a distributed team and minimize errors 

• Partner cross-functionally with Finance, Revenue, and Engineering to resolve discrepancies and improve processes 

• Analyze large datasets to identify trends, issues, and opportunities for optimization 

• Partner with Accounting on month-end and quarter-end close, owning the billing-side inputs to revenue recognition, deferred revenue, and AR 

Who You Are 

• Significant hands-on billing and billing operations experience, ideally in a B2B SaaS or subscription-based environment 

• Strong experience with NetSuite and Zone Billing  

• Excel power user; comfortable with advanced formulas, lookups, pivot tables, and large data sets; can build and audit complex workbooks with confidence 

• Proven track record of leading complex reconciliations across systems and resolving messy, multi-source discrepancies 

• Strong systems mindset; quick to learn new tools, map data flows, and identify root causes rather than treating symptoms 

• Comfortable processing and analyzing large data sets; able to translate raw data into clear, defensible answers 

• Experience managing or closely coordinating with offshore teams; sets clear expectations and holds a high-quality bar 

• Reliable, consistent, and detail-oriented; people trust your numbers and your follow-through 

• Strong communicator who can work cross-functionally with Finance, Sales, CS, and Engineering 

• Experience working in a fast-paced, high growth environment  

Benefits 

• Remote work-from-home environment 

• Competitive salary, health, dental and vision insurance plans 

• Flexible time off 

• 401K retirement savings plans for US-based employees, with 3% employer match 

• Incentive Equity Plan 

• Professional development opportunities 

• Dynamic and collaborative work environment with opportunities for growth