Embark on an exciting hotel career with Crown Hotel & Travel management, LLC. From hotel management jobs to front-line interaction with hotel guests and important behind-the-scenes hospitality jobs, Crown Hotel & Travel Management, LLC offers a variety of opportunities for job growth and exciting careers in the hospitality industry.
FULL TIME
Benefits
- Insurance (Medical, Dental and Vision)
- Supplemental Insurance
- Enhanced Paid Time Off (PTO) Plan
- Paid Training
- Fantastic Company Culture
Responsibilities:
- Hires, trains and supervises hotel team, with particular attention to the front desk agents, conducts performance evaluations and coaches and counsels' associates.
- Maintains all hotel standards set forth by the brand and the management company
- Assists with scheduling, billing and some accounts receivable responsibilities
- Plans, organizes, assigns and coordinates the daily activities and any special projects for the staff to ensure compliance with the Hotel’s guest service standards
- Regularly monitors the payroll budget to ensure labor costs are aligned with the forecast
- Fields Guest complaints, conducting through research to develop the most effective solutions
- Listen and extend assistance in order to resolve problems such as rate conflict or facilities issues
- Inputs and retrieves information from the computer system for file maintenance, correspondence, and preparation of all Front Office reports
- Regularly conducts Front Office staff meetings for the purpose of keeping the staff informed, providing training and to create a positive work environment
- Attends the Hotel staff meeting and coordinates with other department heads to ensure smooth operation
- Establishes and maintains policies and procedures for the Front Office and interprets company policy for employees and enforces safety regulations
- Assigns duties and shifts to the staff and observes performances to ensure adherence to Hotel policies and established operating procedures
- Confers and cooperates with other department heads to ensure coordination of activities
- Answers inquiries pertaining to Hotel services; registration of guests; and shopping, dining, entertainment, and travel directions
- Receives and processes advance registration payments
- Meets and personally greets VIP Guests, whenever possible
- Conducts performance evaluations and coaches and counsels all associates when necessary
- Reviews the group resumes, event schedules and daily reports to ensure proper staffing of the hotel
- Prepares the weekly schedule and makes modifications, by regularly monitoring the house count and making adjustments accordingly to meet the needs of business
- Reviews, revises, and approves daily payroll reports as needed
- Documents and submits a work order to report items that need to be repaired and follows up with the Maintenance Department accordingly
- When necessary, performs the duties of his/her subordinates
Qualifications/Requirements
- Hilton and/or PEP experience is highly recommended
- 4 years of Branded Hotel General Manager experience required
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to use a moderately complex computer system
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
- Must have knowledge of policies and procedures as they relate to safety and security of guest and Hotel property
- The ability to effectively deal with employees and customers some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts.
- Excellent organizational skills
- Ability to read, listen and communicate effectively in English
- Able to write reports, correspondences, memos and employee performance evaluations
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume by applying basic math skills
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
- To perform this job successfully, an individual should have knowledge of Microsoft Word processing software and Excel spreadsheet software
- Meets legal age requirements for the position
- Driver's License Required
- High school diploma or equivalent
- Must have basic working knowledge of a computer including word and be able to handle multiple tasks at one time
- Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities
- Must display very good organization and time management skills
- Must be able to walk and climb/descend stairs approximately 20% of the time
- Must be able to frequently kneel, reach, crawl, and twist torso as needed to accomplish required tasks
- Must be able to regularly lift and carry up to 20 pounds without assistance
- To always maintain a high standard of personal hygiene and appearance
- Must have the ability to work long, irregular hours (including weekends/holidays)
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.