About the role
As a Customer Success Operations Intern with CrowdStrike you will work 40 hours a week directly with the Customer Success team to analyze operational efficiency, and optimize customer success processes. You'll gain valuable experience in both technical and business aspects of Customer Success Operations.
Summer 2025 Start & End Dates: 12 weeks
May 19 - August 8
June 2 - August 22
June 16 – September 5
Location: Fully Remote
This role is fully remote and requires no travel. Your work location is the city/town/province/state you will be working from remotely. For our 12-week internship program, interns are allowed to work remotely from an alternative location for up to 2 weeks. Interns are also invited to work out of the CrowdStrike office located closest to their remote location.
What You'll Do:
Some project examples include:
Drive data-informed decisions by analyzing customer success metrics, identifying trends, and developing actionable recommendations to enhance customer experience and operational efficiency
Design and implement process improvements through careful analysis of existing workflows and collaboration with cross-functional teams
Build and maintain dynamic dashboards and reporting tools to provide real-time visibility into key performance indicators and customer health metrics
Conduct comprehensive audits of customer-facing and internal enablement documentation, ensuring accuracy, consistency, and alignment with current processes
Perform comprehensive data quality audits, ensuring data accuracy, completeness, and reliability to maintain integrity of business-critical reporting
Participate in project planning and execution
What You'll Need:
By the beginning of the internship, interns must have completed at least 2 years at a 4-year undergraduate university and graduating between December 2026-June 2027
An eagerness to learn through hands-on experience and collaborative projects specific to your internship field.
Although CrowdStrike is a primarily remote company, collaboration is intrinsic to the success of our mission. Therefore, the strongest applicants will be those who can communicate effectively and frequently, and work well with fellow interns and employees.
Technical experience using software on Macs and MS Office
Familiarity with Excel and Tableau
Collaborative attitude
Excellent communication skills, written and verbal
Bonus Points:
Proven problem-solving skills
Proven interest in Cyber Security
Finance, Marketing, Information Systems or related major
About the company
As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed — we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Our University Recruiting program is dedicated to attracting and cultivating the future leaders of this industry. This program offers paid positions for students and recent grads, designed to provide exposure to work that makes an impact while being supported through a structured experience with seasoned professionals. Ready to join a mission that matters? The future of cybersecurity starts with you.
