Customer Success

Leveraging a skillset that includes strategic marketing, analytics, and customer experience, you will be part of a large, close-knit team to provide industry leading customer success for critical growth initiatives and key partnerships. You will be responsible for troubleshooting individual customer problems, managing customer escalations, and managing a team of Customer Support Agents. Candidates should be hands-on, energetic and looking to help their customers build and maintain profitable partnerships. Through Crossover, you will get an exciting environment where employees have the autonomy to grow their skills and pursue their goals. Our goal is for employees to be engaged, fulfilled, and happy — both with the job and with the company. We like to think of it as both an art and a science and work on a to-do list of our customer success, as well as branding.

Crossover is a global recruitment company, founded in 2014. We're the world's largest recruiter that specializes in elite full-time remote jobs, hiring the top 1% of talent from around the world.