Customer Service Specialist

As a Customer Service Specialist, you will be responsible for delivering exceptional customer service, assisting shoppers with their queries, and ensuring a seamless shopping experience in-store. Key Responsibilities: Greet and assist customers in a professional manner Provide product information and recommendations Handle customer inquiries, complaints, and returns Ensure smooth checkout and billing process Maintain store cleanliness and product displays Collaborate with the team to improve customer satisfaction Requirements: High School Graduate or equivalent Strong communication and interpersonal skills Customer-focused with a positive attitude Ability to handle multiple tasks efficiently

Croma, a brand of Infiniti Retail Ltd. and a wholly-owned subsidiary of Tata Sons, is India's first large-format specialist retail store catering to multi-brand digital gadgets and home electronics. With a strong presence both online and offline, Croma provides a seamless omni-channel shopping experience for over 10 million customers.