Weekday (YC W21)
Website:
weekday.works
Job details:
This role is for one of the Weekday's clients
Salary range: Rs 700000 - Rs 800000 (ie INR 7-8 LPA)
Experience: 6+ yrs
Location: Bengaluru, Karnataka
Job Type: full-time
We are looking for a CRM Technical Head to lead post-sales customer relationship operations and ensure a seamless customer experience across residential real estate projects. This role combines customer management, technical coordination, possession planning, and cross-functional execution to drive smooth project handovers and long-term customer satisfaction.
The ideal candidate will have strong expertise in residential construction processes, customer escalation management, and stakeholder coordination. You will work closely with construction, legal, finance, QA/QC, MEP, and facility management teams to ensure timely issue resolution, possession readiness, and successful project delivery.
This is a leadership role requiring strong communication skills, operational ownership, and the ability to manage customer expectations while ensuring alignment with project timelines and quality standards.
Requirements
Key Responsibilities
- Lead end-to-end post-sales CRM operations for residential projects
- Manage customer communication during construction, possession, registration, and handover stages
- Handle customer escalations and ensure timely resolution with high service standards
- Coordinate with construction, QA/QC, MEP, legal, finance, and facility management teams for issue closures and execution alignment
- Monitor snag lists, technical complaints, rectifications, and flat readiness status
- Plan and execute apartment/villa possession and handover activities
- Ensure closure of customer observations before final possession
- Define SOPs, escalation matrices, and operational workflows for CRM processes
- Lead and mentor CRM executives and technical support teams to improve efficiency and response timelines
- Support maintenance transition and coordination with facility management teams during warranty and DLP periods
- Prepare CRM dashboards, escalation reports, possession trackers, and MIS reports for management reviews
- Drive customer satisfaction initiatives and continuously improve post-sales experience
What Makes You a Great Fit
- Strong experience in post-sales CRM operations within residential real estate projects
- Excellent customer management and escalation handling capabilities
- Strong technical understanding of residential construction and possession processes
- Proven ability to coordinate across multiple stakeholders and departments
- Leadership skills with experience managing CRM or technical support teams
- Strong problem-solving, conflict resolution, and communication abilities
- Experience managing handover planning, documentation, and customer closures
- Ability to handle high-pressure environments while maintaining customer satisfaction
- Data-driven mindset with experience in CRM reporting, MIS tracking, and operational monitoring
- Detail-oriented professional with strong ownership and execution capabilities
Click on Apply to know more.