YENNES Infotec P Limited
Website:
yennes.com
Job details:
Were seeking a detail-oriented and technically skilled CRM Specialist to join our dynamic team.
In this crucial role, youll be responsible for administering and optimizing our CRM system to support our fast-growing commercial environment.
Your expertise will ensure our core systems are reliable, accurate, and tailored to day-to-day user needs while delivering key insights to leadership.
If youre passionate about CRM systems, thrive in a collaborative setting, and are ready to drive change in a fast-paced environment, wed love to hear from you.
Responsibilities
- Understanding the commercial operation, challenges, objectives, and daily work of each team; improving their operation and productivity through CRM administration.
- Providing system administration support, especially related to user permissions, custom objects, and workflows.
- Creating, managing, and optimizing complex workflow rules, validation rules, and approval processes.
- Creating and managing custom objects, fields, formulas, record types, page layouts, reports, and dashboards.
- Analyzing data to provide insights into the operation, effectiveness, and productivity of each team.
- Working closely with other teams to capture and identify business requirements for CRM implementation.
- Coordinating and supporting integrations with third-party apps, plugins, and tools.
- Assisting in identifying and resolving data anomalies and errors; maintaining a high level of data integrity.
- Supporting the team in daily troubleshooting, bug fixing, and end-user support.
- Creating and maintaining documentation on processes, policies, application configuration, and help-related materials.
This job is provided by Shine.com
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