Website:
qucatalyst.com
Job details:
Job Title: CRM Operations Executive (Salesforce CRM | Licensing | Data Operations)
Location: Kolkata, India
Working Hours: Monday – Friday | 6:30 PM – 2:30 AM (IST)
About the Role
We are looking for a detail-oriented CRM Operations Executive to support Salesforce CRM operations,
licensing administration, and CRM data management. This role is ideal for professionals who enjoy
maintaining data quality, optimising business processes, and supporting enterprise sales operations.
The successful candidate will work closely with Sales, Customer Success, Operations, and Technical teams to
maintain CRM accuracy, improve operational efficiency, and support global business initiatives.
Key Responsibilities
• Salesforce CRM Operations
o Maintain Salesforce Accounts, Contacts, Opportunities, Assets, and related records.
o Perform CRM data validation, account clean-up, and data quality initiatives.
o Manage customer assets associated with sales opportunities.
o Support CRM improvement projects and operational initiatives.
o Ensure accurate and consistent customer and opportunity records.
• Licensing Operations
o Provision software licenses through internal licensing systems.
o Coordinate licensing requests, renewals, and issue resolution.
o Ensure timely fulfilment of software license requests.
• Business Operations
o Prepare operational reports, dashboards, and business documentation.
o Support workflow optimisation and operational excellence initiatives.
o Collaborate with cross-functional teams to improve business processes.
o Assist with customer support and operational issue resolution.
Required Qualifications
• Bachelor's degree in Business Administration, Commerce, Information Systems, Management, or a
related discipline.
• 2–5 years of experience in CRM Operations, Sales Operations, Business Operations, Customer
Success, Data Management, or similar functions.
• Experience using Microsoft Excel for reporting and data analysis.
• Strong analytical thinking and attention to detail.• Excellent communication and organisational skills.
• Ability to work independently in a remote environment.
Preferred Skills
• Hands-on exposure to Salesforce CRM or equivalent CRM platforms.
• Knowledge of Opportunity Management, Asset Management, Accounts, Contacts, and CRM data
governance.
• Understanding of licensing, SaaS operations, or customer lifecycle management.
• Experience with ERP, CRM, or enterprise business applications.
What We Offer
• Opportunity to work with global teams
• Exposure to enterprise CRM and SaaS operations
• Continuous learning and professional development
• Collaborative and supportive work culture
Click on Apply to know more.