SpazioLiv
Website:
spazioliv.com
Job details:
Company Description
SpazioLiv is a home interior design company based in Baner-Balewadi, Pune, Maharashtra, founded in 2014 by visionaries Vishakha and Prem. With a mission to transform lifestyles through innovative and exquisite home designs, SpazioLiv has successfully completed over 250 projects, leaving behind a trail of satisfied customers. The company takes pride in delivering high-quality projects that reflect excellence and creativity, all while maintaining a global perspective. SpazioLiv is dedicated to turning dreams into beautifully designed living spaces.
We’re Hiring: CRM & Customer Experience Specialist | SpazioLiv*
📍 Location: Pune Banner.
💼 Experience: 3–6 Years
🕒 Immediate Joiner Preferred
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## 🎯 *Role Overview*
SpazioLiv is looking for a proactive *CRM & Customer Experience Specialist* who will be responsible for managing the *entire customer journey* — from post-sale onboarding to *design stage coordination, execution support, escalation handling, and post-delivery retention*.
This role ensures *high customer satisfaction, smooth communication, and long-term relationship building*.
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## 🔑 *Key Responsibilities*
### 🤝 *Customer Journey Management*
* Act as the *single point of contact* for customers after project closure
* Manage communication from *design stage → execution → handover*
* Ensure a smooth, transparent and professional client experience
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### 📞 *Customer Support & Query Handling*
* Handle all *customer queries, concerns & requests*
* Provide timely updates on *project progress, timelines & deliverables*
* Maintain clear communication between client and internal teams
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### ⚠️ *Escalation Management*
* Proactively identify and resolve *client issues and escalations*
* Coordinate with *Design, Operations & Procurement teams* for quick resolution
* Ensure minimal delays and high customer satisfaction
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### 🏗️ *Design & Execution Coordination*
* Stay aligned with *Design and Operations teams* during project lifecycle
* Ensure commitments made to clients are tracked and fulfilled
* Support in maintaining *timeline discipline and communication flow*
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### 🔁 *Post-Sales & Customer Retention*
* Manage *post-handover follow-ups and customer engagement*
* Build strong relationships for *referrals, repeat business & retention*
* Track customer satisfaction and feedback
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### 📊 *CRM & Reporting*
* Maintain detailed *customer interaction records in CRM*
* Track *customer issues, resolution timelines & satisfaction levels*
* Generate reports on *customer experience & retention metrics*
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## 🎯 *Requirements*
* 3–7 years experience in *CRM / Customer Success / Client Servicing*
* Experience in *interior / real estate / service industry preferred*
* Strong communication, problem-solving & coordination skills
* Ability to handle *customer pressure and escalations professionally*
* Process-oriented with strong follow-up discipline
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## 🌟 *Why Join SpazioLiv*
* High-impact role directly affecting customer satisfaction
* Exposure to end-to-end project lifecycle
* Opportunity to build *customer experience systems from scratch*
* Fast-growing interior brand
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📩 Apply Now: [hr@spazioliv.com]
Click on Apply to know more.