Website:
crest.co.in
Job details:
Location: Bandra West, Mumbai
About The Role
Crest Ventures is looking for an experienced CRM Lead to own the end-to-end customer journey across our luxury residential developments. This role is responsible for delivering an exceptional customer experience from booking through possession and post-handover support, while ensuring seamless coordination across internal stakeholders and maintaining the highest service standards.
Key Responsibilities
- Lead end-to-end customer lifecycle management from booking to possession and post-handover support.
- Deliver exceptional customer experience and manage escalations to ensure high customer satisfaction.
- Coordinate customer collections, documentation, registrations, and handover processes.
- Collaborate with Sales, Projects, Design, Legal, Finance, and Facilities teams to ensure seamless customer service.
- Manage possession planning, quality checks, customer orientation, and handover execution.
- Drive CRM process excellence through system management, analytics, automation, and MIS reporting.
- Lead, mentor, and develop the CRM team while fostering a customer-centric culture.
What We're Looking For
- Bachelor's degree in Business Administration, Marketing, Hospitality, Real Estate, or a related field.
- MBA or equivalent postgraduate qualification preferred.
- 10+ years of CRM or customer experience management experience in luxury residential real estate.
- Proven track record of managing HNI and premium customer segments.
- Strong understanding of residential sales processes, customer journey management, registrations, possession, and post-handover services.
- Experience leading teams and driving customer-centric transformation initiatives.
Why Join Crest Ventures?
- Be part of a growing luxury real estate brand.
- Work directly with leadership and cross-functional teams.
- Shape customer experience for premium residential developments.
- Opportunity to drive meaningful impact on customer satisfaction, retention, and brand advocacy.
Interested candidates can apply.
Skills: stakeholder management,mis & reporting,customer satisfaction,analytics,customer experience,real estate,process improvement,crm,collections & documentation management
Click on Apply to know more.