Afstand Education
Website:
afstandedu.com
Job details:
We are seeking a proactive and customer-focused CRM Executive to manage relationships with enrolled learners and ensure a seamless post-enrollment experience. The ideal candidate will be responsible for providing ongoing CRM support to students, addressing their queries, ensuring engagement and satisfaction, and generating references/referrals from existing learners to drive new enrollments.
Role and Responsibility:
- CRM Support & Learner Engagement
- Ensure high learner satisfaction and retention through personalised relationship management.
- Guide learners on how to maximise the value of their courses and online resources.
- Reference & Referral Generation
- Build strong rapport with enrolled students to encourage referrals and recommendations.
- Identify and approach satisfied learners to generate references for new enrollments.
- Track and report on referral conversions and support the admissions/sales team in leveraging these leads. CRM System Management Update and maintain accurate learner data in the CRM system.
- Ensure all learner interactions, feedback, and follow-ups are logged and tracked efficiently.
Key Result Areas (KRAs):
- Learner Support & Satisfaction: o Timely resolution of student queries. o Maintaining a high satisfaction score (CSAT/NPS).
- Retention & Engagement: o Active engagement and retention rate of enrolled learners.
- Reference / Referral Generation: o Number of quality references generated per month. o Conversion rate of referrals into new enrollments.
- CRM Data Accuracy: o Regular updates and accuracy of learner records in CRM software.
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