Afstand Education
Website:
afstandedu.com
Job details:
Company Description
Afstand Education is an organic start-up career consulting company. Afstand educational offers varied choices of Management programs for working as well as for non-working professionals. Our education provides a promising ‘career assistance’, which ensures the students, who can be working professionals, entrepreneurs, or graduates, are blending into the sector
Role Description
This is a full-time, on-site Customer Relationship Management Executive role based in Gurugram. The role involves managing customer relationships, fostering customer retention, enhancing customer experiences, and addressing customer inquiries effectively. The Executive will also collaborate with the sales team to identify and implement strategies for client satisfaction and growth while conducting analysis to improve customer service processes.
- CRM Support & Learner Engagement
- Manage and maintain regular communication with enrolled learners through calls, emails, WhatsApp, and CRM tools.
- Address student queries promptly and ensure timely resolution of issues related to courses, payments, access, or learning experience.
- Ensure high learner satisfaction and retention through personalised relationship management.
- Reference & Referral Generation
- Build strong rapport with enrolled students to encourage referrals and recommendations.
- Identify and approach satisfied learners to generate references for new enrollments.
- Track and report on referral conversions and support the admissions/sales team in leveraging these leads.
Who can apply:
- 0–4 years of experience in CRM, customer support, or relationship management (EdTech experience preferred).
- Any Bachelor's and Master's degrees
- Ability to multitask and manage priorities in a fast-paced environment
- Strong communication (verbal & written) and interpersonal skills.
Click on Apply to know more.