Lunawat Gems
Website:
lunawatgem.com
Job details:
Key Responsibilities
- Manage and maintain strong relationships with existing customers.
- Handle customer enquiries and provide timely responses.
- Maintain accurate customer and order data in CRM.
- Follow up with leads and convert them into business opportunities.
- Coordinate with Sales, PPC, Production and Accounts teams for customer requirements.
- Track customer orders, delivery commitments and follow-ups.
- Handle customer feedback and resolve issues effectively.
- Maintain regular follow-up records and CRM reports.
- Support customer retention and repeat business activities.
Requirements
- 1–3 years of experience in CRM/Customer Relationship Management.
- Experience in Gemstone / Jewellery industry will be preferred.
- Good communication and interpersonal skills.
- Strong follow-up and customer-handling skills.
- Knowledge of CRM software such as Zoho CRM, Salesforce or similar.
- Good coordination and problem-solving ability.
- Graduate in any stream.
Salary: ₹25,000–₹30,000 per month
Location: Sitapura Industrial Area, Jaipur
Work Mode: Work from Office
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